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Sustainability in Terna
Responsibility for the electricity service
Economic responsibility
Environmental responsibility
Social responsibility
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Sustainability in Terna

A letter to our stakeholders
2010 sustainability report
- Boundary
Terna’s concerns
Governance of sustainability
- Management policies and systems
- Internal organisation
Sustainability results and objectives
Disputes and litigation
- Penalties
Promotion of Corporate Social Responsibility
Sustainability indices
Awards
Medium-term prospects
Stakeholders

Responsibility for the electricity service

Our approach
The security of the electric system
Information security
Service continuity and quality
Grid development
- Grid development in 2010
- Connection of new infrastructure
Infrastructure maintenance
Engineering and innovation

Economic responsibility

Our approach
The Strategic Plan
Revenue structure
Risk management
Economic impact
- Value added
- Other economic effects
Relations with shareholders
- Share performance
- Total Shareholder Return
Relations with suppliers
Relations with electricity service operators

Environmental responsibility

Our approach
Lines and local communities
- Consultation
- Territorial characterisation criteria
Environmental impact reduction
Biodiversity
Energy consumption
The emissions
- Other emissions of CO2
- Refrigerants
Initiatives to reduce emissions
The Grid Development Plan and CO2 reduction
Resource use and waste management
- Resources
- Waste
Costs for the environment
- Accounting method

Social responsibility

OUR PEOPLE: the approach
Personnel changes
Search and selection
Training
- The training numbers
Development and management
- Benefits
Diversity and equal opportunity
Internal communication
Occupational health and safety
- 2010 activities
- Occupational injuries
Industrial relations
SOCIETY: our approach
Human rights
The safeguard of legality
Relations with institutions
- Associations
Initiatives in communities
- 2010 initiatives

Profile

The Terna Group
Ownership structure
Corporate Governance
Processes and organisation
Unregulated activities
Activities abroad
- Europe
- North Africa