Responsibility for the electricity serviceTerna’s core business is the transmission and dispatch of electricity. These are services licensed by the government, which assign Terna the role of National Electricity System Operator. In Italy, Terna is also the main owner of the high- and extra-high-voltage National Transmissioni Grid, with more than 57,000 kilometers of lines, and is also the electricity system operator. The service provided by Terna is indispensable for the functioning of the entire electric system and thus for supplying electricity to the population.     

Given the nature of the service, Terna is not affected by the problems of product responsibility typical of producers of goods or services for end customers, such as the explanatory content of labels, marketing, and advertising.  

Even though the end users of the electric service are not direct customers of Terna, but rather of companies that distribute and sell electricity, the role it performs in the electric system makes Terna ethically responsible to all of Italian society for the service and the sense of responsibility for a public service is part of the work culture of the Company’s personnel.

Thus Terna feels strongly the responsibility entrusted to it by the government license and makes the latter’s objectives its own. In particular, in Italy the Company undertakes to:

  • provide a service characterized by security, reliability, quality, continuity, and cost-effectiveness, maintaining the demand and supply of electricity constantly in equilibrium;
  • keep the transmission system efficient and develop it;
  • observe the principle of impartiality and neutrality to ensure that all grid users are treated equally.

The responsibility regards both everyday operation of the transmission grid and the medium and long term. The grid is Terna’s asset, but it is also essential infrastructure for Italy, and its management today, maintenance, and development must ensure its efficiency and security in the immediate future, as well as for future generations.

Our managerial objectives are therefore first of all connected with observing the regulations and meeting the specific targets established by the industry’s regulatory authority (the AEEG, Electricity and Gas Authority). Particularly important among these are the different measures of service continuity. Terna’s performance in the last few years has always been in line with or exceeded the targets set.

Terna’s role in the Italian electricity system entails specific objectives regarding the security and development of the grid. The security objectives are stated in the Security Plan for the electricity system, which plans the investment necessary to improve various aspects that affect the security of the electric system.

The grid development objectives are published in the Developmenti Plan, which is approved every year by the Ministry of Economic Development and sets forth the construction of new electric lines and stations necessary to ensure the efficiency and cost-effectiveness of the system. Terna also selects the works according to the condition that overall their benefits for the electricity systems are greater than their costs.

The task of operating the electricity system entails knowledge of confidential data of the transmissions and dispatching services users, particularly electricity producers. Furthermore, Terna is entrusted by the National Statistics System with compiling the statistics of the Italian electricity industry, for which information is collected from the companies concerned. For these data and those it processes to manage its economic relations with grid users, Terna follows the best practices for protecting confidential data in order to prevent the information in its possession from being accessible or communicated to third parties that are not entitled to it.