Stakeholders

Stakeholderi engagement

In preparing its Code of Ethicsi, Ternai identified – through the active participation of its top management – eight most significant categories of stakeholders in terms of the continuity of the relationship and the importance of the Company’s impact on them and vice versa.

Stakeholderi Commitments
Instruments for monitoring and checking
SHAREHOLDERS, FINANCIAL ANALYSTS, AND PROVIDERS OF CAPITAL

• Balanced management of financial objectives and ones regarding service security and quality.
• Creation of value for shareholders in the short and long term.
• Corporate governance aligned with the best practices.
• Adoption of systems to forestall and control risks.
• Attention to shareholders and informing them in a timely and equal fashion. 
• Commitment to avoiding insider trading.
Road shows, dedicated meetings, website, dedicated e-mail.
Sustainability rating.
EMPLOYEES
• Safeguard of the physical integrity of employees and their personal dignity.
• Nondiscrimination and equal opportunity.
• Investment in professional growth.
• Recognition of individual capabilities and merit.
Annual survey of people satisfaction, survey on the instruments of internal communication.
SUPPLIERS
• Opportunity to compete on the basis of quality and price.
• Transparency and fulfillment of agreements and contractual commitments.
• Transparent procurement processes.
• Supplier qualification, including through quality, environmental, and social certification.
• Anti-mafia and anti-recycling prevention with suppliers.
Procurement portal, direct meetings.
GRID USERS,
CUSTOMERS, AND
BUSINESS PARTNERS

• Efficient, quality service aiming at constant improvement.
• No arbitrary discrimination among companies.
• Confidentiality of information regarding grid users.
Consultation committee on Grid Cod, dedicated meetings.

REGULATORY AUTHORITIES AND INSTITUTIONS AEEG
• Transparent, complete, reliable information.
• Meeting deadlines.
• Fair and collaborative approach to facilitate the regulatory task.
Iperiodical meetings.
INSTITUTIONS AND
ASSOCIATIONS 
• Representation of the Company’s interests and positions in a transparent, scrupulous, consistent way, avoiding collusive attitudes.
• Ensuring utmost clarity in relations.
Direct participation on technical committees.

MEDIA, OPINION GROUPS, SCIENTIFICCOMMUNITY
 
• Public and uniform dissemination of information.
• Exclusion of exploitation and manipulation
 of information to the advantage of the Company.
• Pursuit of areas of cooperation of reciprocal interest with associations representing stakeholders.
Presentation and dissemination of the Sustainability Report, organization of seminars, workshops, targeted surveys.  
SOCIETY AND LOCAL COMMUNITIES

• Ensuring security, quality, and cost-effectiveness of the service over time.
• Assessment of long-term effects of the Company’s choices.
• Reduction of environmental impact of corporate activities.
• Advance dialogue with local institutions to carry out investment that is respectful of the environment, landscape, and local interests.
• Support for initiatives with social, humanitarian, and cultural value.
• Provision of evidence of the implementation of environmental and social policy
Process of consultation in planning the electrical grid, surveys of samples of the population.