Stakeholders
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Stakeholderi engagement
In preparing its Code of Ethicsi, Ternai identified – through the active participation of its top management – eight most significant categories of stakeholders in terms of the continuity of the relationship and the importance of the Company’s impact on them and vice versa.
| Stakeholderi | Commitments |
Instruments for monitoring and checking |
|---|---|---|
| SHAREHOLDERS, FINANCIAL ANALYSTS, AND PROVIDERS OF CAPITAL |
• Balanced management of financial objectives and ones regarding service security and quality. • Creation of value for shareholders in the short and long term. • Corporate governance aligned with the best practices. • Adoption of systems to forestall and control risks. • Attention to shareholders and informing them in a timely and equal fashion. • Commitment to avoiding insider trading. |
Road shows, dedicated meetings, website, dedicated e-mail. Sustainability rating. |
| EMPLOYEES |
• Safeguard of the physical integrity of employees and their personal dignity. • Nondiscrimination and equal opportunity. • Investment in professional growth. • Recognition of individual capabilities and merit. |
Annual survey of people satisfaction, survey on the instruments of internal communication. |
| SUPPLIERS |
• Opportunity to compete on the basis of quality and price. • Transparency and fulfillment of agreements and contractual commitments. • Transparent procurement processes. • Supplier qualification, including through quality, environmental, and social certification. • Anti-mafia and anti-recycling prevention with suppliers. |
Procurement portal, direct meetings. |
| GRID USERS, CUSTOMERS, AND BUSINESS PARTNERS |
• Efficient, quality service aiming at constant improvement. • No arbitrary discrimination among companies. • Confidentiality of information regarding grid users. |
Consultation committee on Grid Cod, dedicated meetings. |
REGULATORY AUTHORITIES AND INSTITUTIONS AEEG |
• Transparent, complete, reliable information. • Meeting deadlines. • Fair and collaborative approach to facilitate the regulatory task. |
Iperiodical meetings. |
| INSTITUTIONS AND ASSOCIATIONS |
• Representation of the Company’s interests and positions in a transparent, scrupulous, consistent way, avoiding collusive attitudes. • Ensuring utmost clarity in relations. |
Direct participation on technical committees. |
MEDIA, OPINION GROUPS, SCIENTIFICCOMMUNITY |
• Public and uniform dissemination of information. • Exclusion of exploitation and manipulation of information to the advantage of the Company. • Pursuit of areas of cooperation of reciprocal interest with associations representing stakeholders. |
Presentation and dissemination of the Sustainability Report, organization of seminars, workshops, targeted surveys. |
| SOCIETY AND LOCAL COMMUNITIES |
• Ensuring security, quality, and cost-effectiveness of the service over time. • Assessment of long-term effects of the Company’s choices. • Reduction of environmental impact of corporate activities. • Advance dialogue with local institutions to carry out investment that is respectful of the environment, landscape, and local interests. • Support for initiatives with social, humanitarian, and cultural value. • Provision of evidence of the implementation of environmental and social policy |
Process of consultation in planning the electrical grid, surveys of samples of the population. |